Job Title: Operations Manager

Company Address: Oh La La! Macarons HQ, 5 Kirby Street, London, EC1N 8TS

Hours: 40hours / 5 days a week with occasionally evenings and weekends

Salary: £32,000 - £34,000 (dependent on experience)

Oh La La! Macarons was founded in 2013 by creative entrepreneur Meredith O’Shaughnessy in the heart of Bloomsbury London, where she decided to launch a company which baked macarons using only the highest-quality ingredients with unmatched attention to detail and creativity. Initially, Oh La La! Macarons were only available for people who attended our macaron and martini workshops, but word got out and demand flourished.

Fast orward to 2024 and Oh Lal La!’s team of chefs and designers continue to handcraft every macaron using the finest ingreents, never adding flour or stabilizers, ensuring each one is a naturally delicious, gluten-free work of art.

Job Purpose

The Operations Manager will ensure the success of our company’s day to day activities through the implementation and maintenance of efficient systems and processes, the management of staff, client and venue events experience, and the quality assurance of our venue and products.

The role is varied and no two days will be the same, there are plenty of opportunities to learn and grow and we will support you in developing your skills as you do so.

The role entails working some weekends and evenings as an when we have events on. Days off in the week will be given when that happens.

Main Duties and Responsibilities

Venue

• Ensure the venue is maintained to an exceptional standard, developing and maintaining systems which cover cleanliness, health and safety, fire safety, security, stock take and bookings.
• To consider and deliver ways of increasing revenue and profitability from events and particularly from services provided by the venue event management department.
• Provide technical information about the venue, to advise on layout plans and services
• Set up of communications processes, policies, for all venue bookings, to provide high quality bookings experience from enquiry through to feedback from client post booking.
• Work in tandem with the catering and external contractors to ensure readiness of venue for events.
• To coordinate, allocate, supervise, and contribute to effective staffing requirements for all planning, development, and delivery of events.
• Regularly maintain the CRM, ensuring Oh La La! is compliant with GDPR
• Liaise with internal and external contractors and suppliers regarding their delivery of services to the venue.
• Be aware of any potential impact to the local environment, tenants onsite and surrounding residents. You will have a strong working relationship with the local emergency services, enforcement agencies, licensing authorities alongside carrying out emergency and continency planning.

HR

• Attracting talent, setting up recruitment processes and being responsible for successful induction of new staff.
• Lead, motivate and support our team within a time-sensitive and demanding environment, including weekly team meetings, setup and implementation of career development plans, monthly supervisions, and annual appraisals.
• Signing off rotas and holidays for the team.
• Implement and maintain team training to cover regular and relevant Health and Safety, First Aid, Mental Health First Aid, and Food Hygiene Certificates

Daily and Monthly Responsibilities

• Oversee materials and inventory management
• Manage timely data collection to achieve productivity targets, eliminate errors and deliver excellent customer service for all Oh La La! Clients.
• Ensure the compliance of all Oh La La! Operational activity on site and off site with our procedures and Health and Safety regulations
• Provide monthly report to CEO on operational delivery of Oh La La! events and product sales, highlighting team performance achievements and issues, and opportunities to enhance business growth

Oh La La! Company Responsibilities

• To liaise and work alongside other team members and to maintain positive working relationships with our clients, supporters and partners.
• To ensure that all work is carried out in accordance with Oh La La’s guidelines, policies and procedures.
• To undergo training that will enable personal and workforce development.
• To undertake any other relevant duty related to the further development, promotion and sustainability of the organisation as agreed with the CEO.
• Represent the company in a professional and appropriate manner at all times by
• considering punctuality, personal appearance and boundaries, including diversity and equality of opportunities.

This Job Description is intended to illustrate the main duties and areas of responsibility. It is not intended to be exhaustive. The duties and responsibilities in this job description may change without notice as business demand changes.

Core Skills Required:

• Experience in hospitality or events.
• Experience with managing a team.
• Exceptional communication and interpersonal skills.
• Ability to handle stress and remain calm in a fast-paced environment.
• Proactive problem-solving skills, with a keen eye for detail.
• Display and promote a positive can-do attitude within the workforce, we are a small business so everyone needs to be flexible and happy to help with tasks that need completing even if it is outside your direct responsibilities.
• A willingness to learn new skills and a flexible approach.
• Commitment to fostering an inclusive and diverse workplace.
• A high level of personal cleanliness and hygiene. Be dressed to greet guests at all times when at work.
• A general interest in our industry, our competitors and trends.
• A willingness to work some evenings and weekends.