Scheme Manager - Claims Handling

Overview

Join our client's growing team as a Scheme Manager, handling claims made against professionals for leading insurers. Acting under delegated authority, the team manages pre-litigated claims from first notification to resolution.

You can expect a generous, competitive basic salary and a full, phenomenal benefits package that covers health, wellbeing and family-based rewards, as well as many generous discounts and wealth-related benefits. The stunning office is in a central location.
The company operates a hybrid working policy. Generally you would be expected to work from the office two - three days a week, however, initially you would be in the office more regularly.
As a Scheme Manager you will have the opportunity to join a growing team that handles claims made against professionals on an outsourced basis. Working with the Head of Claims and other team members, you will be responsible for the line management of a team of Claims Handlers, Senior Claims Handlers and Technical Claims Handlers managing resources and capacity.
Responsibilities
" Create a high performing team, through supervision and mentoring of direct reports.
" Proactively manage the team's files to comply with Service Level Agreements and Key Performance Indicators.
" Ensure quality and integrity of MI captured within the case management system.
" Maintain reporting across an account and liaise with internal administration to deliver reports to Insurers as required.
" Deliver technical training, coaching and support as appropriate to members of the team and wider department.
" Identify trends and escalate risk information to the Head of Claims and insurers where appropriate.
" Build and maintain effective working relationships with all customers and suppliers to ensure defined service levels and expectations are met and exceeded.
" Ensure accurate and consistent operation of the Delegated Authority given by Insurer Clients.
" Ensure that quality assurance standards are achieved, and procedures are adhered to by carrying out regular audits of team members.
" Prepare for and chair periodic meetings with key stakeholders.
Requirements
" A specialism in claims with technical knowledge and expertise.
An in-depth working knowledge and up to date understanding of the relevant laws, policies, procedures, and practices.
Recognised as a technical expert in the team, proactively developing and maintaining subject matter expertise which brings value to the department.
Previous line management experience as a team leader or similar, with the ability to manage team performance and resourcing needs, coaching, and developing people to achieve their full potential.
Able to develop deep client relationships and adopt a client-centric approach.
Able to build internal relationships and understand the expertise across the firm so as to help deliver an excellent client service.
Demonstrate a commercial, committed, and proactive approach, including responding in a timely manner to meet clients' needs and deadlines.
Proactively evaluate and improve processes, procedures, and policies.
Committed to being part of a supportive, inclusive, and collaborative firm culture.
Diversity, equity, inclusion and belonging

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