Housing Options OfficerTemporary, Full Time£25-£26 p/h via umbrella Location: PontypriddWe are seeking a Housing Options Officer for a Local Authority based in Pontypridd on a 6-month temporary contract with the possibility to go permanent. This role is ideal for those experienced in housing services, focused on providing front-line, customer-oriented support to individuals and families facing housing difficulties.As a Housing Options Officer you will:

• Provide frontline service and specialist advice to prevent and relieve homelessness.
• To carry out assessment and ensure compliance with the duties placed on the Council under the requirements of the Housing (Wales) Act 2014.
• Ensure statutory obligations are met.
• To deal with enquires from Housing Register applicants to give advice about rehousing prospects and alternative housing options

Housing Options Officer Responsibilities:

• Offer comprehensive advice on housing needs in person or by phone.
• Participate in the duty rota and respond to emergencies.
• Prevent and relieve homelessness through various actions, including negotiations and referrals.
• Create and monitor Personalised Housing Plans.
• Assist customers in accessing housing opportunities.
• Liaise with social care teams, health providers, landlords, and other agencies.
• Conduct outreach services and facilitate Housing Advice Surgeries.

Housing Options Officer Required Experience:

• Good interviewing and interpersonal skills.
• Excellent organisational and communication skills with an empathetic approach.
• Strong IT and letter-writing skills.
• Experience providing housing advice and liaising with various organisations.
• Experience in a housing service or similar field.
• Experience in Housing Wales Act 2014
• Ability to manage your workload and work within a team.
• Willingness to conduct face-to-face interviews with homeless applicants.

If this role is of interest please email or call on . Alternatively apply bellow.