The successful candidate will be primarily responsible for the delivery of the Customer Service experience, ensuring exceptional customer interaction, leaving guests and callers with a positive, professional and lasting impression.

Role Summary:

* Provide an exceptional Customer Service experience to site residents and their guests, acting as a single point of contact for all enquiries they may have.

* Ensure guests are greeted & welcomed courteously and their needs are anticipated at all times.

* Efficient guest registration and host notification with the ability to remember guest names and faces.

* Issue passes in accordance with the laid down procedures and explain the HSE and evacuation procedures to each guest and non-resident visitors.

* Ensure the reception desk is kept immaculate and tidy at all times.

* Ensure that all absences from the reception desk are managed so that the desk is never left unattended during operational hours.

* Completion of the daily activity spreadsheets and shift checklists to promote the running of an efficient reception service.

* Book taxis and cars for staff and visitors as required from the approved site suppliers.

* Administer the bookings for meeting rooms and inductions.

* To be competent and confident in the use of a range of relevant IT systems.

* To proactively assist guests with luggage on their arrival at the building, providing receipt tags for all items stored.

* To undertake general team administration duties for the Facilities Management operation as directed.

* To take ownership for the visual standards of the entire reception area and all related areas that impact on the Customer Experience.

* Able to provide, general information on the local area, directions, traffic & travel updates, information on flights and travel timetables.

* Contribution to and use of the Customer Service team noticeboard at all times.

Experience Required:

* Experience in operating a resource or a hotel reservation system

* Strong experience of operating within a Customer Service environment

* Computer literate

* Strong customer services skills and experience

* Present a self- image of confidence and authority

* Service orientated attitude

* Ability to easily memorise names and recognise individuals' particulars.

* Ability to provide services to the highest specification within a Corporate Head Office Building

* Strong team player

* Excellent time management and organisational skills

* Excellent computer skills and the ability to learn new software and systems