Your new role

Are you someone who is inquisitive and excels when investigating cases?

Looking for a role where you can use your organisation and communication skills?

Then National Highways have the role for you!

We are looking for a Claims Handler to join our Claims Team in our Birmingham office. We have a flexible hybrid working approach, meaning the role will be a combination of office/agile home working. You would be required to attend the office a minimum of 2 days per week.

There's lots to do in this role, working on over 100 cases at any given time ranging from personal injury to potholes to property damage. The successful candidate will need to prioritise workload, work to deadlines, be comfortable working under pressure and thrive when communicating at all levels both internally and externally.

What you'll be leading on

• Responsible for a portfolio of cases; working with a range of stakeholders to ensure claims are thoroughly investigated; supported with a wide range of evidence from all relevant sources to provide resolution subject to your own financial delegations
• Successfully close cases either through defending our liability position or negotiation with claimants, solicitors and insurers to agree settlement figures or by sending the Claims Manager recommendations on best value outcome.
• Work closely with insurers, service providers, Traffic Officer service, ROC/RCC, inspectors, quantity surveyors, estimators, legal department and area teams to obtain information to support case resolution in a timely manner.
• Responsible for thoroughly investigating cases to ensure all evidence is factual; responsible for direct contact with claimants, examine the claimant's version of events; applying professional judgments and experience to support the resolution of cases.

To be successful you'll need

• Experience of handling cases, including insurance claims.
• Experience of working on IT systems including case management systems.
• Excellent negotiation skills are key to this role along with client management skills, exceptional interpersonal and communication skills.
• Ability to work under pressure and prioritise.
• Knowledge of the Highways Act 1980 and or Road Traffic Act and the implications.

A bit about us

Delivery is a huge collective exercise, with collaboration between Business Services - BSD - and every other part of the business. Getting it right means success for us all. Our remit in BSD is very broad - and there is a lot to do.