Temporary Accommodation Move-On Officer
We are seeking a candidate to cover a secondment position focused on assessing and facilitating the move-on accommodation needs of homeless households in temporary accommodation. This role requires a thorough evaluation of financial, social, and welfare circumstances to ensure appropriate support.
Key Responsibilities:Assess the move-on needs of households in temporary accommodation, including financial, social, and welfare aspects.
Support households with access to move-on options such as bidding strategies, qualifying offers, PRSO, and supported or specialist housing.
Issue statutory decision letters and ensure compliance with statutory requirements and Council policies.
Negotiate with landlords to secure affordable accommodation and facilitate viewings and sign-up arrangements.
Work closely with Procurement and other teams to ensure efficient use of properties and minimise financial loss.
Maintain and update case management systems to ensure enquiries and cases progress efficiently, meeting set targets.
Provide excellent customer service and contribute to continuous improvement in service standards.
Requirements:Strong understanding of housing policies, procedures, and statutory requirements.
Excellent negotiation, communication, and customer service skills.
Ability to work collaboratively with internal and external teams.
Proficiency in maintaining and updating case management systems.
