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Date Added: Sat 04/01/2025

Customer Service Coordinator

Stone, Kent, DA2, UK
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Company: REACT RECRUITMENT LTD

Job Type: Permanent, Full Time

Salary: £25000/annum

Our client is seeking an experienced Customer Service Coordinator.

Location: Dartford, Kent

Hours: full time, flexi and hybrid

Min of 2 days in office to include Tuesday

Salary: £25,000 pa + excellent benefits including 3% non contractual bonus

Customer Service Coordinator - Job Summary,

The Customer Service Coordinator serves as a liaison between customers and internal departments. The Customer Service Coordinator is accountable for enhancing customer relations, increasing customer loyalty and in turn increasing commercial growth.

Customer Service Coordinator - Responsibilities and Duties

* Support customers' enquiries through multiple communication channels including phone, email, and chat.

* Follow-up of enquiries for general questions with other internal departments, liaising as needed including Quality, Regulatory, Technical, Supply Chain, Commercial, Shipping, Finance, Production and Planning departments.

* Facilitating customers issues resolution, including progressing customer complaints to completion (RMA creation, coordinating returns, credit notes/invoices as needed)

* Enter and process orders including calculating transit time and freight.

* Proactively communicate with customers to inform them of at-risk orders (fulfilment issues, delivery delays, etc.)

* Maintain accurate customer database and information on profiles.

* Responsible for customer quotations for new business & follow-up on open quotes.

* Maintain price lists and send them to customers when requested.

* Process new user registrations, pricing requests and requests for order changes or cancellations, assist customers with platform questions or issues.

* Work independently and as a member of the team providing back-up & vacation coverage for other Customer Service Coordinators as needed to support the business.

* Ability to handle a variety of nonstandard and complex inquiries.

* Understand the root issue the customer is facing and other related issues that may arise.

Customer Service Coordinator Key Requirements

* Minimum of two years (2) of direct customer support experience required; experience with business-to-business, quality, and/or regulatory experience strongly preferred.

* Minimum of High school diploma or equivalent is required; with some college preferred
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