Job Title: Business Support Officer (Housing)

Location: Ealing, West London W5 2HL, 3 days a week office / 2 days remote

Hourly rate £19.50 PAYE / £23.33 UMB Per Hour

Contract Length: 3-month initial contract (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 36 hours

ASAP Start

Role purpose:

• Providing administrative assistance to the housing and homelessness teams, including managing paperwork, compiling reports, scheduling appointments, and responding to inquiries.
• Processing housing benefit and welfare benefit applications in accordance with legislation and policies. Staying up-to-date on changes to relevant laws and regulations.
• Liaising with landlords and temporary accommodation providers to secure housing for clients. Negotiating contracts and rental agreements.
• Working closely with other team members to ensure efficient operations and high-quality service for clients seeking housing assistance.
• Attending team meetings and collaborating on projects.
• Maintaining detailed records and database of all housing placements, landlord agreements, and benefit claims.

Knowledge, skills & experience:

• Experience of carrying out customer interviews in regards to housing benefit and tenancy sign-ups, providing information and signing posting to other services.
• Negotiating skills at the appropriate standard to liaise with landlords and TA Suppliers
• Good typing and computer skills and the ability to use databases, spreadsheet, electronic diary, presentation and e-mail applications, the intranet and Internet. Must be able to retain and use expert knowledge on a wide variety of IT systems / packages and demonstrate the ability to both learn quickly.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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