Customer Support Expert
Gloucester
£20,000- £23,000 Salary

My client, an innovative and fast- growing broadband company, is looking for a Customer Service Expert to provide general customer support in a professional and timely manner. This relates to a wide range of customer enquiries including accounts, product, billing, and basic technical diagnostics.

What will you be doing?

* Responding to a wide range of customer queries promptly, via a variety of channels, providing solutions in a timely and professional manner.

* Keeping customers updated at timely intervals where follow ups are required or making service engineer appointments.

* Basic triaging of customer connectivity faults to determine next steps, such as passing to technical support for resolution or making service engineer appointments.

* Assisting potential customers to understand products and packages offered and promoting the brand.

* Working closely with colleagues to ensure appropriate resources are engaged to ensure customer requirements are achieved.

* Suggest up-sell/cross-sell products to customer where relevant and where it may add value to the customer's experience.

The skills and experience you will have:

* Understanding the fundamentals of CRM systems and MS Office, SharePoint, MS Teams/Slack/equivalent would be advantageous.

* Effective interpersonal communication skills using a range of media and devices.

* Ability to effectively engage with customers and to own the appropriate resolution of issue(s).

* Positive, self-motivated, highly organised, and able to respond effectively to working in a fast paced and dynamic environment.

* Good interpersonal skills, including active listening.

What will you get?

* Competitive Salary based on experience and qualifications.

* Additional career training and support.

* Opportunity for progression and advancement.

* Free onsite parking

Please contact Ellie at i2i Recruitment for IMMEDIATE consideration!

If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance but may be considered for future opportunities