Job Title: Trainee Energy Advisor

Location: Bristol

Salary: £23,465 per year rising to £25,785 after 6 months

Job Type: Full Time, fixed Term - 12 Months

The Centre for Sustainable Energy (CSE) is a Bristol-based national charity that supports people and organisations across the UK to tackle the climate emergency and end the suffering caused by cold homes. We do this by sharing our knowledge, practical experience and policy insights.

The Role:

The main purpose of this role is to provide energy advice to householders by telephone and email. You will be expected to provide information to help householders and clients access the appropriate support while maintaining accurate and detailed records of all interactions with clients.

Pay and conditions

The role is full-time (37.5 hours per week). We will consider application for a minimum of 22.5 hours per week
The salary for the role will be £23,465
You will be entitled to 25 days paid holiday (plus statutory holidays)
CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Key Duties:

To work on the advice line and/or other telephone advice projects making and receiving calls from people who may need help with energy related issues.
To record client details and use knowledge to assess help and support needed.
To refer clients onto other support organisations in their area as appropriate.
To identify energy improvements that can be made to clients' properties and refer to installers who can fit them.
To help vulnerable clients make applications for grants and switch energy tariffs where appropriate.
To listen attentively to callers (some of whom may be in distress) and respond to their needs in an empathetic way.
To be familiar with and adhere to advice line protocol, processes and procedures.
To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

About you:

Minimum Maths/English GSCE or equivalent
Experience of giving advice, customer service or helping others in some capacity
Ability to respond to clients in a respectful and engaging manner
Ability to work in a team
Ability to maintain admin systems independently and accurately
Able to take responsibility for your own work and seek support where necessary
Highly organised at managing time and workload
Skilled in use of MS office applications including Word, Excel and Outlook
Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.

The closing date for applications is 17:00 on Monday 18 November 2024.

Interviews are expected to take place Tuesday 26 November and Wednesday 27 November 2024, though this is subject to change. 

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

Candidates with the relevant experience or job titles of: Helpline Advisor, Customer Service Advisor, Customer outreach, Customer Service Representative, Customer Support, Consumer Aid, Consumer Support Advisor, Consumer Services Officer, Client Services Support, Client Support Agent and Consumer Services Administrator will also be considered for this role