Job Purpose

 Manage all aspects of the shift to deliver a service which provides a high standard of care which meets the needs of individual customers.

 Deliver a quality of service which meets Care Quality Commission (CQC) fundamental standards, improving the quality of customer's lives and supporting happy living for the years ahead.

 Shift management.

 Medication.

 Care reviews.

 Delivery of rotas.

 Compliance with Anchor policies, CQC essential standards and other legislation directly affecting the location and its customers.

 Performance of the care team.

 Identify and report any incidences of poor practice or abuse in line with the safeguarding policy.

 Escalate concerns / issues to Deputy Manager as appropriate. Knowledge and Understanding Skills

 Understanding of CQC essential standards and their impact in care management and practice.

 Ability to assess, plan, implement and evaluate care.  People management.

 Health and safety legislation.

 Safeguarding of vulnerable adults.

 Mental Capacity Act

 Deprivation of liberty.

 Data protection and confidentiality in a care setting.

 Commitment and passion to provide high quality care.

 Negotiation and influencing skills.

 Ability to adapt to different situations and work under pressure.

 Management and organisation skills.

 Flexible and reliable.

 Approachable attitude.

Experience Qualifications  Knowledge of a care setting and the needs of older people.  Previous people management experience is desirable.  Experience of working in a customer focused environment.  Experience of delivering hands on care.  Care level 3 diploma or team leading qualification