ROLE SUMMARY

* This new role within the property services team to targeted on improving the repairs and maintenance services.

* Key focus: STAGE 1 & 2 COMPLAINTS HANDLING. Acknowledgements, Investigations and Responses.

* Working alongside the Repairs Manager, the successful applicant will focus on the development and continuous improvement of all aspects of the property service team's repairs and maintenance function.

* Key objectives will be to ensure robust and effective processes are in place and followed in order to achieve and deliver an effective repairs service for our residents and improving repairs customer satisfaction.

* Deliver timely communication and delivering statutory and regulatory requirements in line with ccha policies.

* Ensuring effective contract management of all repairs and maintenance contractors so that they are delivering on quality, value for money and within our set budgets.

MORE DETAILS

* Hours: 35 per week (initially minimum 4 days in the office / will be reviewed once settled into the role

* Looking to start ASAP (2 references required)

* Work with a new an exciting team with a shared goal of service improvement

Please do not hesitate to get in contact for further information. A full job spec is available upon request