IT Infrastructure & Service Delivery Manager
Surrey - Hybrid Working

I am recruiting for an IT Infrastructure & Service Delivery Manager for an award winning tour operator who create bespoke holidays to destinations around the world based in Surrey.

The role is a hybrid working.

As an IT Infrastructure & Service Delivery Manager you will play a critical role in maintaining all IT & Data Communication systems infrastructure along with providing effective technical support.

IT Infrastructure & Service Delivery Manager Benefits:

Holiday - 27 days rising to 29 days with length of service.
A day off for volunteering to support a charity or community work.
BUPA Cash Plan
Company Pension Scheme
Discounted staff travel
Long Service Awards
Friendly, open-plan office, with excellent social area, walking distance to shops, restaurants and parks.
Social events
Complimentary range of teas, coffee and fruit when in the office
Ongoing Training and personal developmentIT Infrastructure & Service Delivery Manager Responsibilities:

Technical Support :

Ensure the IT infrastructure is efficient and resilient using a combination of 3rd party vendors and an in-house team.
Act as an escalation point for technical issues, providing guidance and solutions to the team.
Ensure the team is equipped with the necessary tools and knowledge to support a range of IT systems and applications.
Identify training needs and areas for improvement within the business.
Use knowledge to act as 2ndline in-house support and assist as necessary with 1st line technical support.Project Management:

Assist with project work supporting the business
Scoping out and planning of technical projects ensuring smooth integrations with existing architecture. GDPR, Regulatory & Security compliance:

Ensure adherence to IT best practices and compliance with relevant legislation maintaining appropriate security protocols.
Maintenance of PCI compliance
Maintenance of back up procedures & disaster recovery solution.
Ensure GDPR compliance Service Desk Operations:

Oversee the daily operations of the IT Zoho desk, ensuring timely and effective resolution of technical issues.
Monitor workloads & ticketing to ensure that the business is supported within the agreed SLA.Stakeholder Collaboration & Reporting:

Collaborate with other departments to understand their IT needs and ensure support aligns with business objectives.
Ensure that issues are escalated internally and externally and responded to in a timely manner.Budget & Financial Management:

Manage & maintain the IT budget.
Manage the IT Fixed Asset registerTeam Management:

Lead, mentor, and develop the IT support team to ensure high performance and professional growth.
Conduct regular performance evaluations, provide constructive feedback, and identify training needsIT Infrastructure & Service Delivery Manager Essential Skills:

Wildix (Telephony)
Exclaimer
Intune
365 Admin
Azure Admin
Intune / Endpoint
Exchange
SharePoint
PowerBI
SQL Server
HyperV / VMware

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