Part Time Branch Advisor

Department: Savings Operations

Contract type: Permanent

Salary: £11,657.14 per annum

Location: Primarily to support Kirkby and Chesterfield branches, but could be at any of our branches as and when required.

Hours:

Part time - 17.5 hours per week

Monday & Tuesday 9.15am - 1.45pm (4.5 hours) Wednesday 8.45am - 1.45pm (5 hours) and Saturday 8.45am - 12.15pm (3.5 hours).

Due to continued growth and expansion we are currently looking to recruit a Branch Customer Advisor to join our client based in Mansfield on a permanent basis.

Benefits:

Annual Bonus Scheme (non contractual)

Holidays - Starting at 22 days plus Bank Holidays (increases with length of service)

Birthday Holiday

Ability to buy and sell holidays

Health shield cash plan cover

Free will writing scheme

Free breakfast everyday

Free fresh fruit every week

Paid Menopause leave

Cycle to work scheme

Electric Vehicle scheme

35 hour working week

Pension scheme - 5%, 6%, 7%, 8% or 9% matched

A friendly and open culture where teams strive to do the right thing by their colleagues and our members

An organization with a strong sustainability agenda

Access to a wide range of health and wellbeing resources

Engagement activities throughout the year

Summer BBQ and Christmas Party

An active social and community agenda (2 paid days per year for community work)

2 Star Best Companies accreditation

Essential Duties and Responsibilities:

* Deliver outstanding service over the counter, over the telephone and whilst processing and administering customer queries.

* Action customer administration activities efficiently and effectively, with great attention to detail completing all tasks to a high-quality standard.

* Complement the existing team by taking ownership for your development, bringing a positive can-do attitude and supporting other branches as needed.

* Deliver an outstanding and positive customer experience by being polite, helpful, professional and demonstrating our society values in all of our face-to-face interactions.

* Deliver outstanding customer service, and a positive customer experience through answering inbound telephone calls and making outbound telephone calls confidently, efficiently and professionally taking time to answer customer's questions and support their needs.

* Support the smooth operation of the branches by following all branch protocols around the opening and closing of branches, keeping all keys secure, maintaining a cash float, banking cash and reconciling the tills daily.

* Make sure all the information provided on Society products meet the needs and requirements of the customer and is clear, fair and not misleading.

* Work as part of the team to achieve individual and branch objectives making sure that you demonstrate savings standards in all interactions and activities.

* Demonstrate great teamwork through supporting the wider savings teams and other branches as required.

* Build enduring relationships and work collaboratively with the wider Society departmental functions to better support customer journeys.

Comply with all Anti Money Laundering (AML) and Terrorist Financing regulatory requirements including:

* Carrying out prescribed customer due diligence measures (CDD) for all customers (including appropriate enhanced due diligence (EDD) measures, where applicable) before establishing a business relationship and at appropriate times during the business relationship in accordance with documented procedures.

* Understanding the law and personal obligations and responsibilities under it and the potential legal and regulatory penalties for any breach / non-compliance.

* Completion of training as required in order to attain and maintain knowledge and continuing competence in AML systems, controls and procedures.

* Reporting knowledge or suspicion of any money laundering or terrorist financing activity promptly in accordance with procedures.

Experience:

* 1 year experience within a customer service role

* A passion for customer service

* Strong communication skills

* Attention to detail

* Organisation skills

* Full clean driving license

* Team player

* Positive can-do attitude

* Flexible