We are Pluxee, ex- Sodexo Benefits and Rewards Services, we're inventing entirely new ways to influence and enrich the lives of employees worldwide.
We bring to life benefit platforms and payment solutions to open up a world of opportunities to our 500,000 clients and 36 million of their employees in 31 countries.
🚀 Your next challenge
Main missions
- The purpose of this role is to deliver excellent customer service to all internal and external stakeholders.
- To take ownership of stakeholder issues and be the single point of contact for all enquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made.
- Develop and maintain good knowledge of all products and services
Key responsibilities
- To understand and adhere to all product processes and procedures.
- Identify opportunities for improvement and provide feedback on the effectiveness of the customer care processes.
- Undertake and respond promptly to direct contact from stakeholders by telephone and electronic communication within customer care service level agreements.
- Process orders; forms; applications and requests
- Ensure relevant information is recorded accurately.
- Manage workload to meet customer care timeframes.
- Communicate effectively and maintain good working relationships with internal departments.
- Support team members to foster a sense of accountability.
- Identify and escalate suspicious activity on pre-paid card products and voucher redemption.
- Achieve a resolution at first point of contact.
- Minimise escalation.
🌟 You're a match
- Customer focus - Building strong customer relationships and delivering customer-centric solutions.
- Being resilient - Rebounding from setbacks and adversity when facing difficult situation
- Ensures accountability - Holding oneself and others accountable for meeting commitments.
- Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Drives results - Consistently achieves results, even under tough circumstances.
