Your New Company

You will be joining a well-established insurance company who are looking to strengthen their CRM function. This company is at the forefront of their industry, and leverages cutting-edge, data-backed tools to provide seamless and comprehensive service for their clientele.

Your New Role

As a CRM Executive, you will play a pivotal role in developing and implementing marketing strategies that enhance customer loyalty and retention. Collaborate closely with our marketing and sales teams to ensure our CRM system aligns with our business goals and drives success.

Key Responsibilities:

• Optimise CRM Systems:Manage and enhance our CRM system to boost customer engagement and retention.
• Loyalty Programs:Develop and execute innovative loyalty programs and retention strategies.
• Data Analysis:Analyse customer data to uncover trends and growth opportunities.
• Cross-Functional Collaboration:Work with various teams to improve the overall customer experience.
• Campaign Monitoring:Track and report on the effectiveness of CRM campaigns, providing insights to senior management.

What You'll Need to Succeed:

• Experience:Proven experience in a CRM B2C role.
• Strategic Insight:Strong understanding of customer loyalty and retention strategies with a track record of improving engagement and revenue.
• Technical Skills:Proficiency in widely-used CRM software (e.g., HubSpot, Salesforce) and data analysis tools (e.g., SQL, Google Analytics, GA4, PowerBI, Tableau).
• Communication:Excellent communication and interpersonal skills.
• Team Player:The ability to work independently and collaboratively within a team.

What You'll Get in Return:

• Competitive Salary:Earn between £30,000 - £35,000/year.
• Health Benefits:Comprehensive health insurance.
• Pension Scheme:Robust pension contribution scheme.
• Cycle to Work:Participate in our cycle to work scheme.
• Health Services:Access to free and subsidised health services, including mental health support.
• Employee Discounts:Enjoy discounts on a wide range of products.
• Career Growth:Opportunities for professional development and career advancement.

What You Need to Do Now

If this role interests you, click 'apply now' to send us your updated CV, or give us a call.If this job isn't quite right for you, but you're looking for a new position, please contact us for a confidential discussion about your career.

Note: This is a speculative role. If you're seeking a position like this, we can help you find a similar opportunity. Hays also has other live roles that may be relevant to you.

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