System Support Analyst (Part-time to Full-time)
TSR Legal are delighted to present an exciting opportunity to join the newly established Business Systems Support & Change Management Department of a well-regarded law firm. This role, reporting to the Programme Manager & Systems Director, is ideal for an experienced and skilled System Support Analyst with a strong background in Practice Management Systems (PMS).
About the Role
This position begins as a part-time opportunity (3 days per week) with the potential to transition into a full-time role. You will:

• Provide frontline PMS support and administration cover.
• Address business change requests related to system customisation, workflow management, report writing, and development.
• Initially focus on two key PMS projects:
• Yearly PMS Software Upgrade.
• Ongoing PMS Data Cleansing and Housekeeping.
• Expand responsibilities over time to support additional business systems and system change projects.

About You
We're seeking a talented individual with:

• At least 3 years of experience with Practice Management Systems (PMS) in a legal setting, including administration, training, upgrading, data cleaning, support, scripting, and development.
• Experience as an analyst or developer (minimum 2 years), with demonstrated skills in:
• Analysing and querying system data.
• Presenting actionable insights.
• Coordinating, designing, developing, building, and testing software applications.
• Previous experience with SOS Connect and Practice Manager (preferred but not essential).
• Strong problem-solving and organisational skills, with the ability to work independently and collaboratively on various projects and change requests. About the Team
  You will join a dynamic and collaborative team responsible for:
  • Supporting, implementing, configuring, and integrating software applications to optimise business processes.
  • Promoting system best practices, improving data flow, and enhancing efficiency for users and end clients.
  • Leveraging diverse expertise and knowledge within the team to manage projects and ensure reliable, consistent support and change management.
  What We're Looking For:
  The ideal candidate will bring:
  • Technical Expertise: Strong knowledge of PMS and related systems in a legal environment.
  • Analytical Skills: Proven ability to analyse and query data, develop solutions, and drive system improvements.
  • Collaborative Mindset: A team player who values shared problem-solving and knowledge exchange.
  • Proactivity: A self-starter with the confidence to manage and coordinate projects independently.
  Please contact Rachel Phillips, Associate Director in confidence on #removed# /