Portfolio are proud to be exclusively representing our client who provide Legal Expenses and Commercial Liability insurance products to small businesses. Their products help businesses facing a wide range of legal disputes, including employment issues, health and safety matters and tax investigations.

This role is a fantastic opportunity for someone looking to join a busy insurance claims team at a very exciting time for a fast-growing company. The role has clear scope for development as the business continues to evolve. You will provide market-leading customer service in every case whilst continuously developing knowledge, skills, and behaviours. The role requires you to be part of and contribute to a high performing team through exemplary claims handling, control indemnity spend as well as high quality, maximum quantity output.

Experience of working in Employment Claims environment or Employment Law/ HR knowledge is essential to this role, as well as a high attention to detail and a confident decision-making ability. You must be a great team player with a collaborative attitude and have the ability to communicate effectively and build and maintain relationships, both internally and external stakeholders.

This role will be paying up to £30,000 based on experience and Office Based

Day to Day Responsibilities:

• Insurance claim reviews - assessing Tribunal papers and all other available information to make accurate insurance claims decisions in line with the policy wording.
• Liaising with clients and ensuring all insurance decisions are made in a timely and efficient manner.
• Effectively manage own workload of varying priorities
• Monitoring claims progress and working with our intermediary's Liability Consultants to get the best claims outcomes for clients and Irwell.
• Reviewing and responding to requests for an insurance contribution to settlement from the Intermediary's Litigation Consultants, to assist them in their negotiations.
• Where a case has lost at Tribunal, reviewing tribunal papers against detailed HR advice logs, and advising on policy coverage.
• Understand how to assess all claims information and apply a reserve in line with the reserving methodology.
• Ensure the clients are treated fairly and receive excellent service in accordance with industry and company guidelines.
• Ensure that all claim's related intelligence is recorded accurately.
• Proactively develop your learning and skills.
• Seek opportunities to improve and share learnings with colleagues.

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