Service Desk Engineer (Windows 11 Support) x 6 3 MonthsUmbrellaOnsite (Edinburgh)Monday to Friday (Working hours are 1400 - 2200 with a 30-minute break)

Our client is looking to recruit a Service Desk Engineer Windows 11 Support on a 3-month contract. This is a contract role that is Inside IR35. As a Service Desk Engineer (Windows 11 Support) the successful candidates will provide expert support for Windows 11 end-user devices, delivering exceptional customer experiences while resolving technical issues efficiently. This role requires strong communication skills, technical expertise up to second/third-line support, and the ability to work under pressure in a fast-paced environment.

Role Overview:

• Key Responsibilities:
  • Serve as the primary point of contact for customers requiring technical support for Windows 11 devices.
  • Diagnose, troubleshoot, and resolve complex hardware, software, and configuration issues, escalating where necessary.
  • Deliver outstanding customer service, ensuring users feel at ease and confident in the support provided.
  • Maintain accurate records of incidents, resolutions, and updates using the ticketing system.
  • Collaborate with other teams to implement and improve support processes and knowledge base resources.
  • Stay current with Windows 11 updates, best practices, and new features to deliver effective support.

• Required Skills and Experience:
  • Proven experience in supporting Windows 11 in a service desk environment.
  • Proficiency in troubleshooting end-user device issues, including hardware, drivers, networking, and software.
  • Excellent customer communication and interpersonal skills.
  • Strong problem-solving ability, with a methodical and patient approach to technical challenges.
  • Familiarity with ITIL processes and service desk tools.
  • Ability to work independently and as part of a team to deliver high-quality support.

• Preferred Qualifications:
  • Relevant IT certifications (e.g., Microsoft Certified: Windows Client, CompTIA A+).
  • Experience with remote desktop tools and scripting (e.g., PowerShell) to automate tasks.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.