We have an exciting opportunity for Maintenane Controller to join a well-established company located in Normanton.
Our client is proud to be the UK's largest Iveco Dealer Group & Fiat Van Dealer, they have been a family owned and run business for over a century and offer all commercial Vehicle Solutions.
This is a permanent Position.
Working Hours
42.5 Basic Weekly Hours.
Start and Finish times to be confirmed.
Monday to Friday.
Out of operating hours support for customer breakdowns on a Rota basis.
Pay
£26,000-£28,000 per Annum
There is a vacancy for a Maintenance Controller to work as part of the Customer Service Centre team with responsibility for providing a customer focused service controlling maintenance on a range of LGV/HGV vehicles on varying Customer contracts. The role is based at South Normanton Derbyshire.
Main Duties and Responsibilities of a Maintenance Controller -
* Working as part of a team the post-holder will need to work alongside colleagues of differing abilities sharing their experience and knowledge to provide customers with a high level of service delivery.
* To ensure that all incoming calls are answered as soon as is reasonably possible and in line with the service centre terms of service.
* To select suitably qualified and equipped suppliers to effect service and repairs, ensuring that the most cost-effective option is used as a first choice.
* To co-ordinate all breakdown and call handling incidents in line with any pre-determined customer SLAs and special procedures.
* To ensure that all incidents are progress-chased through to completion, keeping the customer always informed.
* To maintain individual incident records, noting all updates on R2C.
* To control the maintenance, breakdown, and accident incidents on a varied range of equipment and contracts, which are operated by both internal and external.
* Liaise with Maintenance Control Manager / Fleet Engineers / Contract Managers / Customer on all servicing and MOT requirements ensuring all services & MOT are planned and completed in-line with specific customer and manufacture requirements.
* To ensure all maintenance record are kept up to date through our supplier portal.
* Ensure all procedures are adhered to and report all incidents of non-compliance.
* To cover out of operating hours support for customer breakdowns leasing with both the customer and supplier to ensure all incident are progressed through to completion.
* To ensure that the workplace maintains a tidy and professional image.
Desired Skills of Maintenance Controller-
* Fluent in German
* Experience in the motor vehicle industry including compliance would be advantageous but full training will be given to right candidate.
* Experience of working in a fast paced and demanding customer environment, with a flexible approach towards meeting the needs of the customer
* Self-motivated and able to communicate clearly in both verbal and written formats
* Ability to work under pressure with minimal supervision and be a team player
* Well organised, taking ownership of tasks and being able to work to detail
* Knowledge of Microsoft Office applications - an understanding of Maintenance Management Systems would be advantageous
Employee Benefits of a Maintenance Controller-
* Paid Overtime
* Paid Bonus
* Increased holiday entitlement with length of service.
* Recruitment incentive awards.
* Healthcare scheme.
* Cycle to work scheme.
If this sounds like the job for you Apply now or call Faye