Credit Controller - £28,000 – Hybrid – Norwich

Reed Accountancy Norwich are pleased to be working with a business based in the heart of Norwich who specialise in providing unique professional services to their clients.  This is a permanent and full-time Credit Controller role offering a generous benefits package as well as hybrid working opportunities. 

This is an opportunity to join the business during a period of growth and to add a new dimension to the credit control function.  The company offer a modern working environment and are dedicated to providing an open and inclusive workplace where employees can grow and thrive. Employees will also receive continuous support and development opportunities whilst in their role.

Key Responsibilities

• Work with manager and team to ensure that Credit Control procedures are compliant and align with Head Office requirements.
• Review daily and monthly aged debt for accuracy and follow up with clients for settlement within terms and escalation where appropriate.
• Communicate with clients by email, telephone and where appropriate arrange face to face meetings to resolve queries and reduce aged debt.
• Manage the efficient escalation of client queries so that corrections are made in internal systems promptly and comply with our customer query resolution targets.
• Support processing efficiencies and improve accuracy of data where appropriate.
• Use a good working knowledge of Word and Excel and accurately reconcile data in electronic format to ensure that any reconciliation differences are identified and followed up appropriately.
• Support and assist other members of the team to ensure that group Goals and Targets are achieved.
• Prepare a monthly analysis of debtor issues, concerns and plans to support monthly debtor reviews both within the team and within other business areas. 

Skills, Knowledge & Abilities

• Strong knowledge and understanding of billing, collections, and processing and related interfaces.
• Strong knowledge of accounting principles and procedures and cash flow concepts and finance agreements.
• An understanding of financial services industry and the ability to recognise the different procedures that have to be followed.
• Excellent communication, planning and customer service skills are required.  Any continental language skills would be an advantage.
• Strong attention to detail and ability to prioritise multiple tasks.
• Able to analyse billing & collections issues, perform calculations and raise documented queries for sign off and resolution.
• Possess a good understanding of the credit cycle and challenges within the cashflow chain.
• Knowledge of computer applications, including Microsoft Office Suite and other business-related software.

If you have the skills and knowledge to fulfil this position, please apply online with a copy of your CV attached.  For more information call the Reed Norwich office and ask to speak with Cal Lowden.