As an IT Infrastructure Support Technician, you will be responsible for troubleshooting and resolving technical issues related to hardware, networking, operating systems, and applications at our clients Stoke-on-Trent site. Your role will involve assisting system users with computer support and IT maintenance, providing advice on technical issues to a non-technical audience from initial request to final resolution.

Client Details

The largest integrated forestry business in the UK operates across five main divisions: tree nurseries, forestry management, sawmilling, timber manufacturing, and energy. With a turnover of approximately £700 million and a production capacity exceeding 1.2 million m³ of sawn timber annually, this company became part of Europe's largest group in the sawmill and solid wood processing industry following its acquisition in early 2022, which brought together a cumulative annual turnover of €2.6 billion and around 5,000 employees.

Description

Providing 1st line technical support to users by, monitoring and prioritizing, user requests using our IT helpdesk system, ensuring all user tickets are assigned, responded to and closed off within SLA.

Diagnosing software and hardware problems, as well as undertaking repairs and upgrades.
Monitoring alerts and acting as first response, escalating where required.
Monitoring and maintaining backup systems across the business.
Assisting in the installation and configuration of new servers, networking infrastructure and other IT equipment across the business.
Computer, Tablet, and mobile phone builds, rebuilds and configuration.
Telephony configuration and management.
Office 365 Support
Providing support when required to the broader IT team including Infrastructure, Software and Security Teams. Profile

Already an experienced IT Infrastructure Support Technician, providing support to a large and growing business, you'll have diverse and well-rounded knowledge of desktop, laptop and server support. In addition, you'll have:

Excellent understanding of Windows 7, 10 and Windows 11 Operating Systems, covering installation, configuration, and fault-finding activities.
Experience of Microsoft Office 365 support.
Excellent communication and problem-solving skills In addition, any familiarity with Windows Server, including Active Directory, Linux, VMware and backup systems would be beneficial but not required as on the job training will be provided

Job Offer

A competitive annual salary of between £25,000 - £30,000

Comprehensive benefits package ( TBC )

Please note this role requires the successful applicant to work fully on site / no hybrid working

Please note this role does not support candidates requiring sponsorship