Job title: Senior Customer Operations Assistant

Salary: £13.49 per hour

Contract Type: Temporary (6 months)

Start Date: 18th November 2024

Location: South Gyle, City of Edinburgh

Are you passionate about delivering excellent customer service? Are you detail-oriented and thrive in a fast-paced environment? Our client, a leading financial services provider, is seeking a Senior Customer Operations Assistant to join their team in Edinburgh. As a Senior Customer Operations Assistant, you will play a crucial role in providing exceptional service to our client's customers.

Responsibilities:

Handle customer calls and emails, ensuring that customer needs are met at the first point of contact.
Handling end to end processing of Smart cards and processing queries.
Provide support in resolving customer complaints with empathy and in compliance with regulatory requirements.
Build rapport with customers to develop and deepen customer relationships.
Maintain a good understanding of the organisation's products and services.

Requirements:

Excellent communication skills.
Active problem-solving ability.
Attention to detail.
Growth mindset.

Why work for our client?

Join a diverse and inclusive organisation that celebrates individuality and encourages a sense of belonging.
Enjoy a fulfilling career with career advancement opportunities.
Embrace hybrid working arrangements and modern work spaces.
Demonstrate your commitment to making a difference to customers.

Application process:

Submit your CV for review.
Shortlisted candidates will be invited for a Microsoft Teams interview with the line manager.

Our client is committed to creating a welcoming and inclusive work environment. They value diversity and welcome applications from under-represented groups. If you require any reasonable adjustments during the recruitment process, please let us know.

If you are enthusiastic about delivering exceptional customer service and thrive in a fast-paced environment, we want to hear from you. Apply now to join our client's team as a Senior Customer Operations Assistant!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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