About Us: Join our dynamic Managed Service Provider (MSP), where innovation meets dedication! We pride ourselves on delivering top-tier IT solutions and support to businesses worldwide. Our team is composed of tech-savvy professionals who are passionate about transforming IT landscapes.

Role Overview: We are on the hunt for a seasoned Senior Application Support Analyst with over 5+ years of experience in supporting AWS and Azure applications. As a vital member of our remote team, you will play a key role in ensuring the seamless operation of our clients' applications, providing expert troubleshooting, and delivering unparalleled customer service.

Responsibilities:

• Provide advanced technical support for AWS and Azure applications.

• Troubleshoot and resolve complex application issues.

• Collaborate with cross-functional teams to ensure application reliability and performance.

• Perform application monitoring and maintenance.

• Develop and implement support strategies and best practices.

• Document technical issues and solutions for knowledge base.

• Train and mentor junior support analysts.

Qualifications:

• 5+ years of experience in application support, with a focus on AWS and Azure.

• Proficiency in troubleshooting and resolving technical issues.

• Strong understanding of cloud infrastructure and services.

• Excellent communication and customer service skills.

• Ability to work independently in a remote environment.

• Relevant certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert) are a plus.