Role: Customer Aftersales Support Specialist
Location: Birmingham
Hours of work: Monday- Friday 9am-5pm
The Role:
We're seeking a customer-focused support specialist for our cleint who is a leading UK manufacturer of premium bathroom brassware to handle post-sale queries, technical issues, and warranty claims. You'll also help test products, investigate quality concerns, and support continuous improvement.

What You'll Do:

Resolve customer issues and provide product support
Manage returns, warranties, and delivery queries
Test new products and report findings
Help improve processes and support internal teamsWhat You'll Bring:

Strong communication and problem-solving skills
A proactive, customer-first attitude
Basic technical understanding (training provided)
Good organisation and IT skillsWhy Join Us?
Be part of a long-established yet forward-thinking company, shaping the future of British-made bathroom design
Progression opportunities
Healthing Working culture
Competitve Salary

To apply: 
Please apply through this advert