Junior Level Service Desk Support (Level 1) - Security Clearance Required

We are seeking a Junior Level Service Desk Support Staff (Level 1) to join a prestigious government department project through a leading global IT services provider. This is an excellent opportunity for an entry-level IT professional looking to gain hands-on experience in a fast-paced environment.

Location: London (Hybrid - 2-3 days in office)Contract: 6 months (Inside IR35)Rate: £160-£180 per daySecurity Clearance Required

• Triage and categorise support requests efficiently
• Provide first-line support to end users, ensuring service level agreements (SLAs) are met.
• Troubleshoot technical issues independently and escalate where necessary.
• Work collaboratively with the wider IT team to ensure seamless issue resolution

• Previous experience in a Service Desk / IT Support role (preferred but not essential).
• Strong problem-solving skills and the ability to take initiative
• Excellent communication skills and customer-focused approach
• Ability to work independently and as part of a team

This is a fantastic opportunity to work on a high-profile government project and develop your IT support skills in a structured and professional environment.

This is an urgent opportunity and hiring manager is looking to interview soon. If interested then please apply with a copy of your CV or send your CV to khushboo . pandey @ randstad. Co. uk

Randstad Technologies is acting as an Employment Business in relation to this vacancy.