Customer Success Technician - Technical/Telecoms
£27,000 to £29,000
Monday to Friday - Office Hours

Role:

* Supporting our partners and customers, ensuring they are gaining the most value from the partnership

* Ensuring partners and customers are achieving their goals through the products and services

* Support partners to resolve their queries and technical support issues at point of contact in a considerate and timely manner across various contact channels

* Work with the Customer Success Leads, Technical Service Centre and Technology teams.

* Intervening on and raising known issues to maintain a seamless customer experience for our products and services.

* Be a key player in the feedback of the design, testing and implementation of new products/features to ensure exceptional service experiences in life.

* Provide insight into customer challenges and feed into Customer Success Leads/Value Stream to help to implement service improvement

Benefits:

* 25 days holiday + bank holidays and with option to buy/sell days

* Company bonus

* Birthday off

* GP 24/7 service

* Enhanced maternity/adoption leave and return to work bonus

* Childcare vouchers and paid paternity leave

* Eye care

* Free monthly lunch

* Share plan

* Electric Vehicle Scheme

* Rewards and discounts

* Healthcare cash plan

* Sick pay

* Paid time off for volunteering initiative