Job Role: IT Account Manager

Salary: £45,000 + commission - OTE £60-70K

Location: Remote / Work From Home (WFH) - 3 days from the office - 2 from home - must be commutable to Dudley

Key areas: O365, Microsoft CSP, Cloud, DRAAS, Backup, Cyber, Network Security, Sales, Internal Sales, Account Development, Hosted Connectivity, Cloud Services, Contact Centre, Business Phones, IT Managed Services, Mobility solutions, MDM, Telco, Telecoms, MSP, IT MSP, Hosted Telephony, Broadband, Customer Services, Inside Sales, Customer Service, Customer Relations, IT Customer Success, Account Management, Non-quota bearing

Chapman Tate Associates seeks an IT Account Manager, to join this leading provider or Hosted Connectivity, Business Telco, Cyber and IT Managed Services.

As an Account Manager you will be working alongside a number of existing customers helping them deal with a number of issues relating to their current service and product portfolio.

You will work with your peers and external partners to understand how innovative technologies and market trends can be leveraged to deliver positive outcomes for our clients and help to develop and implement best-practice architecture, standards, and guidelines. You will also be willing to share knowledge and mentor those around you.

The successful candidate will research and make recommendations for their use where this would add business value and will ensure that solution delivery is performed with agility balancing speed, quality, and value for money.

Key Responsibilities:

• Manage a portfolio of key client accounts, serving as the main point of contact
• Develop and maintain long-term relationships with clients, understanding their needs and objectives
• Act as a trusted advisor to clients, providing technical expertise and guidance
• Collaborate with internal teams to ensure client satisfaction and successful project delivery
• Identify opportunities for upselling and cross-selling to maximize account growth
• Prepare and deliver regular reports and presentations to clients, highlighting performance and progress

Ideally you will have worked for a Telco, VAR IT Reseller or MSP.

You will have understanding around IT solutions connected to the following:

• Hosted Connectivity
• Cyber
• O365 / SAAS based solutions
• Cloud Services
• Contact Centre
• Business Phones,
• IT Managed Services
• Mobility solutions
• MDM
• Telco
• Telecoms
• Hosted Telephony
• Business Broadband

My client has built an excellent reputation for their service and have had a number of customers that have been with them for over 10 years for the work they have done.

What you will expect from my client:

• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive

Their mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of their offering

You will have a journey of growth where they pride themselves at being at the forefront of technology innovation.