Job Description - Workforce Management Team Lead
Location:

• Feltham

Department: Workforce Management
Reports to: Head of Workforce Management
Direct Reports: Workforce Management Coordinators
Job Type: Full-time, Permanent (40 hours per week)
Role Overview

The Workforce Management Team Lead plays a crucial role in ensuring the efficient allocation of staffing resources to meet operational demands in a high-paced, luxury catering environment. This position requires a strategic thinker with strong leadership abilities to optimise workforce planning, maintain seamless operations, and collaborate with multiple stakeholders.

Key Responsibilities
1. Team Leadership & Development

• Lead, mentor, and develop a team of Workforce Management Coordinators.
• Foster a culture of continuous improvement, accountability, and teamwork.
• Provide training and guidance to enhance workforce planning processes.

2. Workforce Planning & Scheduling

• Oversee staff scheduling to ensure optimal coverage while maintaining operational flexibility.
• Adjust workforce allocations in response to fluctuating business demands.
• Ensure fair and efficient shift allocation, considering employee availability and legal regulations.

3. Timekeeping & Compliance

• Monitor and manage timekeeping records, ensuring accuracy for payroll and operational planning.
• Ensure compliance with UK labour laws, working time regulations, and company policies.
• Maintain and enforce workforce management best practices.

4. Stakeholder Collaboration

• Work closely with department heads, HR, and operations teams to anticipate staffing needs.
• Act as the main point of contact for workforce-related inquiries and concerns.
• Provide proactive staffing solutions to support business operations.

5. Agency & Vendor Management

• Manage relationships with external staffing agencies, ensuring alignment with workforce planning needs.
• Ensure agency workers meet quality standards and compliance requirements.
• Monitor agency contracts and cost-effectiveness.

6. Reporting & Analysis

• Generate regular reports on workforce performance, staffing trends, and key KPIs.
• Use data-driven insights to recommend improvements in workforce planning.
• Present findings to senior management and contribute to strategic decision-making.

7. Technology & Systems Management

• Utilise workforce planning tools and software to optimise staffing processes.
• Implement automation and digital solutions for improved efficiency.
• Ensure accurate data entry and system updates.

Skills & Experience Required

• Bachelor's degree in Human Resources, Business, Admin and secretarial or a related field.
• Minimum of 3 year's experience in workforce management, with at least 1 year in a leadership role.
• Strong analytical skills and proficiency in workforce planning tools (Excel, Microsoft Access, or similar).
• Excellent communication and interpersonal skills to collaborate across teams.
• Knowledge of UK labour laws and workforce compliance regulations.
• Experience in the airline catering, hospitality, or related industry is preferred.
• Strong problem-solving abilities and adaptability in a dynamic environment.

What's in It for You?

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Staff meals and uniform provided.
• Pension scheme and salary reviews based on performance.
• Flexibility in working hours where possible.

This role offers the opportunity to lead a dynamic team and make a significant impact in a fast-paced, customer-focused environment. If you have the leadership skills and workforce planning expertise to excel in this position, apply today!

INDWH