A unique opportunity has arisen for a Framework Manager to oversee and strengthen a strategic relationship with a key framework provider in the North West of England.

This role is pivotal to ensuring the delivery of high-quality service, driving growth, and build long lasting relationships within the framework.

The position demands strong leadership, excellent business management skills, and a deep understanding of the private utility sector, particularly in relation to the framework provider's operational needs and strategic objectives.

Main Duties & Responsibilities:

Build and maintain strong relationships with framework clients and key departments, including Procurement, Health & Safety, Sustainability, and Environmental.
Identify and cultivate relationships with Tier 1, 2, and 3 contractors involved in Asset Management Plan (AMP) delivery.
Develop and maintain a project pipeline, sharing updates with internal stakeholders.
Plan and conduct customer visits efficiently, maintaining accurate records and seeking sustainable business opportunities.
Establish and review KPIs and SLAs, ensuring compliance with framework agreements and managing financial aspects such as rebates and payment terms.
Communicate and enforce framework policies and procedures, providing mentoring and knowledge sharing to stakeholders.
Drive growth & revenue and lead strategies to enhance the customer experience.
Attend industry events and initiatives, supporting social value and sustainability goals.
Establish a clear dispute resolution process to manage conflicts effectively.
Provide out-of-hours emergency support, ensuring prompt solutions and assessing both immediate and long-term needs.
Engage early with framework projects, collaborating with teams to keep clients updated on progress, costs, and action plans.
Coordinate with regional and branch teams to ensure equipment availability and efficient project delivery.
Produce account management and ad-hoc reports, monitoring the status of job prices to maintain accurate project pipelines.
Champion safe practices, ensuring all operations are carried out to the highest standards while meeting client and business objectives.
Promote Environmental, Social, and Governance (ESG) principles, ensuring all operations align with sustainability practices and drive environmental and social value.

Skills & Experience Required:

Proven track record in managing frameworks and client relationships, ideally within the UK water, rental, or utility industry.
Demonstrated leadership and team management abilities, with strong networking skills.
Previous experience overseeing Framework operations in the North of England, ensuring service excellence across frameworks such as United Utilities, Yorkshire Water, and Northumbrian Water.
Advanced financial management, budgeting, and planning expertise.
Proficiency in Microsoft Office Suite and CRM systems.
Exceptional communication and interpersonal skills, with strong organisational and problem-solving capabilities.
Strategic thinker with strong judgement and decision-making abilities.
Skilled in negotiation, conflict resolution, and managing multiple projects simultaneously.
Formal Education & Qualifications in Business Management, Engineering, or a related field, or equivalent relevant experience.
Commitment to delivering exceptional customer service with a focus on innovation and adaptability.
Comprehensive understanding of Health & Safety regulations and best practices.

Summary

Position: Framework Manager

Location: North West England - including regions of Cheshire, Greater Manchester, Lancashire, and Cumbria.

Duration: Permanent

Salary: £60,000 - £65,000 + Bonus + Car + Others

Start: Notice Dependant

Apply: Now!!

If you are a proactive professional Framework or Solutions Manager with a strong background in the Water sector either from a technical background or Sales & Account Management, we would love to hear from you