Exciting opportunity for an Inside Sales Executive for a fast paced Creative Service business in the Preston area. This is a great opportunity for an individual who enjoys working in a SME working closely with customers and collaborating with all departments within the business.

Duties and responsibilities include:

* Dealing with inbound sales enquiries via telephone, email, web platform, live chat and social channels and converting to sales.

* Building a qualifying pipeline leading to sales conversion.

* Establishing the customers' requirements through building rapport and using effective questioning whilst upholding our Fun Expert Values.

* Solution finding, concept building producing quotes and proposals in line with needs.

* Identifying upsell opportunities whilst providing a high level of customer service. Effectively manage client expectations, prioritise responses, and coordinate input from other departments to ensure a smooth customer journey.

* Collaborate with the Logistics and Operations teams to ensure smooth transition from the sales to delivery.

* Handle any client amendments, queries and problems and solve any order challenges.

* Undertake post event follow up for all agreed clients, completing any resulting actions.

* Maintain regular contact with customers to encourage growth by ensuring we are their first choice for entertainment.

* Make sure that information is dealt with accurately and entered onto our CRM system ensuring that we always maintain an up-to date database.

* Contact existing clients with annual events to ensure the business is retained by winning back the rebook.

* Proactively contact lapsed customers to re-engage and promote our services with the aim of winning back any potential future business.

* Take initiative by proactively identifying new opportunities and take responsibility for initial contact with a view to generating new business.

* Keep all client information up to date in our systems, maintaining accurate records and facilitating seamless handovers with other departments.

* Through ownership and actions, focus and commit to achieving the overall agreed Sales Targets and team KPIs.

* Plus any other reasonable tasks as required by the business.

Duties will Include:

* Dealing with inbound sales enquiries via telephone, email, web platform, live chat and social channels and converting to sales.

* Building a qualifying pipeline leading to sales conversion.

* Establishing the customers' requirements through building rapport and using effective questioning whilst upholding the companies values.

* Solution finding, concept building producing quotes and proposals in line with needs.

* Identifying upsell opportunities whilst providing a high level of customer service. Effectively manage client expectations, prioritise responses, and coordinate input from other departments to ensure a smooth customer journey.

* Collaborate with the Logistics and Operations teams to ensure smooth transition from the sales to delivery..

* Make sure that information is dealt with accurately and entered onto our CRM system ensuring that we always maintain an up-to date database.

* Contact existing clients with annual events to ensure the business is retained by winning back the rebook.

* Proactively contact lapsed customers to re-engage and promote our services with the aim of winning back any potential future business.

* Take initiative by proactively identifying new opportunities and take responsibility for initial contact with a view to generating new business.

* Through ownership and actions, focus and commit to achieving the overall agreed Sales Targets and team KPIs.

This is an ideal opportunity for a driven individual who enjoys a consultative,customer service focused sales approach.

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