Technical Support Engineer - Meraki, UBNT, Ubiquiti, WatchGuard

Our exciting start-up client are actively looking for a new Technical Support Engineer (Meraki, UBNT, Ubiquiti, WatchGuard) to join their team on a permanent basis. Our client are a very exciting new firm who operate as a virtual CTO/IT Director etc. They have a very strong business model of building entire platforms and then supporting clients for years after.

This Technical Support Engineer (Meraki, UBNT, Ubiquiti, WatchGuard) role will work closley with the CTO and senior solutions consultants on integration and support projects and gain exposure to Azure, DevOps, O365 and more!

To be considered for this Technical Support Engineer (Meraki, UBNT, Ubiquiti, WatchGuard) role, it's ideal you have:

• Experience with networking technologies such as: Meraki, UBNT (Ubiquiti), WatchGuard
• 3 + Years within technical support
• Ideal professional services experience

Responsibilities:

• Carry out onsite activities for support, installations and troubleshooting where it is not possible to fix remotely
• Provide ownership and innovation of the Service Desk and enable new features, improvements, and service level agreements.
• Assist and build all our internal support processes and documentation.
• Liaise with 3rd party vendors and triage support tickets between them and our customers.
• Ensure support tickets and incidents are dealt with in a timely manner and within agreed SLA’s.
• Build and maintain relationships with 3rd party suppliers for services such as IaaS, managed printing and software vendors.
• Perform computer / server and software installations.
• Support the ongoing maintenance and stability of IT Services.
• Perform scheduled maintenance and other tasks, often outside of normal business hours.
• Ensure IT system, standards and procedures are maintained throughout the business.
• Carry out daily checks of our customers infrastructure, backups and monitoring and action accordingly.
• Help produce and maintain clear and accurate systems documentation for work undertaken by the IT team and in production of user guidance and instructions.
• Engage with various IT Projects.
• Proactively explore new technologies and investigate how they may be utilized with the company.
• Over time, as we expand we will look to develop a shift pattern to cover a 08:30 - 18:30 operating window with out of hours support as required.
• Support of Microsoft 365 and our cloud environments.
• Internal support for our non-technical staff.