Location: Hybrid. 2 days per week in the London office.

About the Role:
Linking Humans is thrilled to be recruiting a Lead ServiceNow Consultant on behalf of our boutique client, a growing consultancy known for delivering tailored ServiceNow solutions. This is a unique opportunity to take on a hybrid role that combines hands-on architecture, leadership responsibilities, and acting as the second-in-command within a dynamic, close-knit team.

Key Responsibilities:

* Lead the design and delivery of complex ServiceNow solutions across multiple modules, ensuring they align with client business goals.

* Develop and implement architectural frameworks to support scalable and efficient ServiceNow implementations.

* Act as a trusted advisor to clients, providing guidance on best practices, platform optimisation, and strategic direction.

* Collaborate closely with stakeholders to translate requirements into technical roadmaps and actionable solutions.

* Take a leadership role within the team, mentoring junior consultants and driving quality across all projects.

* Represent the company as the number two in the organisation, assisting with operational decisions and strategy development.

* Stay updated on emerging ServiceNow trends and technologies, leveraging them to drive innovation within client solutions.

Skills & Experience:

* Proven experience as a senior ServiceNow consultant, with expertise in architecture and solution design.

* Strong knowledge of the ServiceNow platform, including ITSM, ITOM, HRSD, and integrations.

* Demonstrated leadership skills, with experience mentoring and guiding technical teams.

* Excellent communication skills, with the ability to engage technical and non-technical stakeholders at all levels.

* A proactive approach to problem-solving and a passion for delivering tailored, high-quality solutions.

* ServiceNow certifications such as Certified Implementation Specialist, Certified Application Developer, or Certified Technical Architect are highly desirable.

* Experience working in a consultancy or boutique firm environment is a bonus.

What Our Client Offers:

* Competitive salary and a benefits package tailored to your needs.

* The chance to take a key leadership role in a growing, boutique consultancy.

* Opportunities to work on impactful, high-profile projects with diverse clients.

* A supportive, collaborative team environment with a focus on innovation and personal growth.

* Flexible working arrangements, allowing you to achieve work-life balance.

How to Apply:
If you are an experienced ServiceNow consultant looking to take the next step in your career with a role that combines technical excellence and leadership, we want to hear from you