Doubletree Chester is looking for an experienced and customer-focused Leisure & Spa General Manager to lead our Leisure Club and Spa operations.
We are part of an award-winning hospitality company (Valor Hospitality), known for creating memorable experiences and driving exceptional results. If you have a passion for hospitality, strong leadership skills, and a drive to deliver outstanding customer service, this role could be perfect for you!
What You’ll Do:
- Oversee day-to-day operations of the Leisure Club & Spa, ensuring excellent service and a professional atmosphere.
- Drive customer satisfaction by managing feedback, creating action plans, and continuously improving guest experiences.
- Manage financial targets, including memberships, departmental profits, and sales, in line with budgets.
- Execute and promote the Leisure Club & Spa Sales and Marketing Plan to maximize revenue and achieve targets.
- Develop and lead a high-performing team through regular training, performance reviews, and a positive, supportive work environment.
- Ensure compliance with Health and Safety, Food Safety, and other regulatory requirements.
What We’re Looking For:
- Experience in hospitality or leisure management, preferably at a supervisory level or above.
- Proven track record in customer service and sales.
- Team management experience with the ability to motivate and develop staff.
- Relevant qualifications, such as First Aid, Pool Emergency Responder, Pool Plant Operator, or Level 2 Fitness.
- Strong communication skills and proficiency in English.
In addition to competitive rates of pay, we also offer:
Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30 B&B.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
Caring for your health and wellbeing, both in and outside of work
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
Supporting your hospitality career growth
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
Fancy joining our team? Click Apply Now
Valor Hospitality is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Across the UK, we currently operate 34 hotels across leading brands such as Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans too, with three new luxury 5-star hotels planned to open in 2024.
