Registered Manager Job Description

Job Title: Registered Manager

Responsible to: Franchisee Owner/Managing Director

Responsible for: All office and field staff with the defined geographic area

Purpose of the position

To manage and grow an effective and efficient home care service within a defined geographic region, through a team of suitable, qualified and supported staff, to the economic benefit of SureCare Eastbourne.

Key responsibilities

1. To ensure the provision of high quality care services to vulnerable people living in their own home

2. To manage and deploy teams of Care Workers who provide care and support to vulnerable adults

3. To ensure consistent application of the company's policies, procedures and approved practice and to promote the aims of SureCare

4. To participate in and contribute to the strategic management of SureCare

5. To ensure all statutory obligations are fully met

6. To meet and exceed all financial/growth targets

Specific responsibilities

1. To ensure that SureCare supervision and appraisal policy is implemented for all staff including supervision and appraisal.

2. To ensure that scheduling is carried out efficiently enabling Care Staff to spend the allocated care time with each service user

3. To ensure that Care Staff follow the agreed care and service user plans with particular reference to visit length, and work in a manner which meets or exceeds the Fundamental Standards.

4. To ensure that appropriate records are kept within the Service Users home

5. To ensure that all visits, including times, are confirmed by timesheets signed by the service user and Care Worker (with the exception of service users notified as unable to sign)

6. To ensure that sufficient staff are recruited to fulfil the needs of service users

7. To liaise with the Team Leaders and Quality/Training Managers to plan marketing activity and spend, and make recommendations to the Operations Manager /Managing Director

8. To ensure that the Company recruitment procedure is adhered to

9. To ensure that all care staff successfully undergoes all training required to meet the Fundamental Standards

10. To ensure that all staff are capable and confident to carry out their roles by identifying development and training needs. To source and recommend training programmes to meet these needs. To participate in the provision of such training

11. To ensure that appropriate records are kept relating to recruitment, training and supervision

12. To ensure accurate records of sickness, holiday and other absence are maintained for all staff

13. To ensure that all service users undergo suitable initial assessments including care needs assessment and health and safety risk assessments as required under the Fundamental Standards

14. To ensure that appropriate records of assessments are maintained and that actions required to mitigate risk are carried out

15. To be responsible for the health and safety of staff and service users by ensuring that any company Health and Safety policies and procedures are applied at all times, ensuring a safe working environment

16. To ensure that service users and their informal carers are consulted during care planning and throughout service provision

17. To ensure that service user reviews are carried out and recorded in line with the requirements of the Fundamental Standards and the Local Authority

18. To ensure the effective management of complaints, compliments and comments, including remedial action and record keeping

19. To ensure that confidentially is maintained by all staff at all times

20. To ensure that the requirements of the Data Protection Act (and any subsequent revisions of the Act) are met in full especially in relation to service user and Care Worker records

21. To ensure accurate and timely payroll and invoicing

22. To ensure that payments due against invoices are received promptly

23. To ensure that monies due to be recovered from Care Workers are collected in a timely manner

24. To build and maintain harmonious working relationships with Local Authority representatives

25. To attend and participate in Local Authority meetings as appropriate

26. To manage the budget for the office and operate as a profit centre

27. To be aware of Key Performance Indicators and to accurately report statistics daily/weekly/by period to your line manager

28. To ensure effective and timely communication within the office, with field staff, with users, purchasers and other stakeholders

29. To ensure that Company policies and procedures relating to equal opportunities and anti-discriminatory practice are applied at all times in the management and delivery of the service

30. Such other duties as appropriate to the grade and nature of the position as may be reasonably delegated by Senior Managers or Company Directors