An exciting opportunity for an organised and detail-oriented individual to join a global leader in tools and equipment solutions as an Order Processing Clerk. The role involves ensuring efficient order handling, maintaining accuracy, and providing seamless support within a fast-paced, customer-driven environment.

Client Details

Order Processor / B2B Customer Service, Reading: Our client is a globally recognised provider of professional tools, innovative solutions, and equipment. With a history of reliability and excellence, they serve a wide range of industries, offering high-quality products trusted by professionals worldwide.

Description

Order Processor / B2B Customer Service, Reading:

• Accurately process customer orders, ensuring timely and error-free input into the system.

• Monitor order progress, liaising with internal departments to guarantee delivery timelines are met.

• Communicate effectively with customers regarding order status, updates, and any delays.

• Excellent systems skills including a good level of Excel and SAP is highly desirable

• Resolve order discrepancies, shortages, or inaccuracies in a proactive and professional manner.

• Manage documentation for orders, invoices, and shipment details with a high degree of accuracy.

• Collaborate with sales, warehouse, and logistics teams to streamline the order fulfilment process.

• Support the preparation of reports related to order processing and fulfilment KPIs.

• Maintain excellent customer satisfaction through prompt, professional service.

Profile

Order Processor / B2B Customer Service, Reading:

• Previous experience in order processing, sales support, or a similar administrative role.

• Strong organisational skills and ability to manage multiple tasks simultaneously.

• Exceptional attention to detail with a commitment to accuracy.

• Proficiency in Microsoft Office (Excel, Outlook) and order management systems (e.g., SAP, Oracle).

• Excellent communication skills, both written and verbal, with a professional demeanour.

• Ability to work effectively as part of a team and independently.

• Problem-solving mindset with the ability to remain calm under pressure.

• A positive, proactive attitude with a focus on delivering exceptional service.

Job Offer

Salary of circa £26,000 and an good package including 1 day a week working from home (if you want this).