Do you have a positive attitude, are you patient, resilient and understand the importance of managing complaints with consistency, efficiency and empathy?

About our opportunity

As a Complaints and Compliance Officer you will provide pro-active complaints case management and administrative support to our clients, our therapists and all stakeholders across Onebright services. You will need to support the Group Compliance Manager with DSAR and Data Events, incident and breach management as well as be able to respond with detailed and regular reporting to support to all stakeholders involved. 

What we need from you

You will need to ideally have previously worked within an FCA regulated environment, to fully understand the requirements of a complaints and compliance role at this level, with at least 1 years experience. To achieve success in this role you will have knowledge of multi-system use managing different technology platforms and packages and be able to demonstrate exceptional administration and customer service principals when managing cases inside our CRM system.

About Onebright

At Onebright we help individuals and organisations with mental health and wellbeing solutions, providing every person with the best mental healthcare, offering hope for a better future. We work across the mental health continuum from performance optimisation, early intervention, prevention, and treatment. 

Onebright has been providing clinical excellence in mental health across the UK for 30 years.  It is a pioneer in clinical assessments and treatment for children through to adults, delivering services through more than 3,000 clinicians in 49 languages to more than 55,000 people per year.

Our deep understanding of mental health and unrivalled clinical expertise enables us to support businesses from the first interaction with us through to recovery. We have a breadth of existing relationships with the UK’s leading service providers of EAP, PMI and OH which gives us a unique ability to deliver consistent care to employees from whichever channel they reach us.

At Onebright, we lead with integrity and compassion and are here to help our clients every step of the way.

How we say thank you

An exciting career is much more than just a salary. We also understand that everyone, regardless of culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, can contribute to our goal to make our work better for all. Our strength is in our people. So, at Onebright we have a range of benefits that include:

• 24 days holiday with an option to purchase more through our holiday purchase scheme. Plus bank holidays on top.
• When you need support, we rely on our excellent Employee assistance program to help you with your wellbeing.
• A private company pension with Royal London enabling you to keep one eye on the future.
• Your development is critical to our success so giving you access to Continuous Professional Development is always available to you.
• A very useful cash plan to help with those unexpected health issues such as dentist, eye wear or prescriptions and much more.
• Rewards gateway giving you access to a plethora of little perks and savings with retailers.
• Many of our teams are happy to work in a hybrid working pattern so we provide a technology package to keep you connected to your Onebright Team.
• Learning new skills using our Onebright L&D platform for enquiring minds.
• We encourage and reward our staff to “Refer Friends Colleagues”.

At Onebright we go further. So we want to ensure that once you get here, you’ll still be going places.

Information to help you in your application.

• Onebright is committed to delivering in line with 'safer recruitment' principals and therefore the successful candidate will be required to undertake a credit check and a DBS check (Enhanced or Standard) with the Disclosure and Barring Service (DBS), the cost of which will be met by Onebright.
• Onebright is committed to adhering to the Equality Act 2010 and provides equal opportunities to all applicants, staff and clients. Should you wish to discuss any adjustment or assistance you might need in the application or interview process, please contact our Recruitment Team and we will organise appropriate support.
• Please note, all applicants must be legally entitled to accept and perform work in the UK and we will seek to complete a Right To Work check for all candidates.
• For further information please email or call the Onebright Recruitment Team on for more information.