VS/7479

Maintenance Coordinator - Residential Property

Manchester

Salary: £30,000 to £35,000 plus a discretionary bonus of up to 20% 

Hours: 9:00 till 18:00 Monday to Friday

My client is a dynamic and growing property company, based in Manchester with a large portfolio of quality properties.  Now seeking a skilled and experienced individual to join the team as a maintenance coordinator.

You will be required to ensure the smooth running of operation and maintenance of the property portfolio within your region, and for scheduling maintenance and compliance jobs with internal teams and external contractors.

Key responsibilities

Oversee all maintenance activities and to manage the maintenance operatives within the region.
Ensure that their properties are safe, well-maintained and compliant with all relevant regulations
Prioritise and schedule reactive and pro-active maintenance to deliver service SLAs
Address and resolve escalated issues & complaints in a timely & efficient manner
Use your own technical knowledge and work with the wider team to assess the most appropriate internal or external contractor or solution to achieve service levels required
Plan compliance certification and remedial work as required
Assist with regular inspections of properties to identify maintenance needs
Act as a key point of contact for tenants regarding maintenance issues
Support the region with inbound calls from tenants and outbound triaging calls
Assist with organisation and management of annual tenant handover process planning and delivery each summer
Assist with managing the transition and integration of new acquisitions into the business.
Provide input to regular capacity utilisation and cost reviews
Monitor the PPM schedule for both in house staff and contractors, and undertake regular audits of PPMs.
Work with the Supplier Management team to ensure Health and Safety compliance is met from contractors.
Monitor costs in line with budgets.
Participate in process improvement initiatives to deliver improved capacity utilisation and operational efficiency
Support profitability and occupancy across the business during peak periods and team annual leave/absence
Carry out any reasonable request from the senior management team and work flexibly across the organisation as required.
Experience & skills

We're ideally looking for an experienced maintenance coordinator, scheduler, property manager or similar.

Strong leadership and people management skills.
Excellent organisation and time management skills.
Committed to providing excellent level of customer service from initial contact through to issue resolution.
Strong HMO and/or purpose-built student housing/residential sector experience preferred
An organised, structured and pro-active approach.
A team player.
Highly IT literate and have experience of using an online scheduling system, desired but not essential.
Excellent communication skills both written and oral with high levels of accuracy and attention to detail.

Requirements: Satisfactory references and a DBS check required.

Equipment: Company laptop iPhone & iPad provided

In the first instance please apply by submitted your cv.

Please contact Vicky at the Manchester office.

Ritz Recruitment - Employment Agency