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Date Added: YESTERDAY

Account Manager

Northampton, UK
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Company: STAFFING MATCH - RESOURCING CAREERS

Job Type: Permanent

Salary: £35,000


Account Manager
Location: Northampton
Salary: £30k - £35k per annum DOE
Hours: Monday to Friday, 09:00-17:30 (flexibility required)
Start Date: Immediate

Staffing Match is seeking an experienced and proactive Onsite Account Manager to join our team in Northampton.

This is an exciting opportunity to take on a pivotal role, managing the day-to-day operations of our temporary workforce, ensuring client satisfaction, and driving performance to meet business objectives.



Responsibilities:



Operational Focus

  • Proactively manage operational issues in line with client requirements, KPIs, and Staffing Match processes.
  • Maintain a pool of fully compliant staff ready to meet bookings.
  • Ensure performance targets, service level agreements (SLAs), and regulatory requirements are consistently met.
  • Monitor and manage compliance targets and procedures.
  • Recruit, train, and manage Staffing Match Account Coordinators as needed.
  • Ensure timely and accurate completion of administrative duties, including payroll.


Client & People Focus

  • Build and maintain strong relationships with clients, line managers, and the temporary workforce.
  • Achieve KPIs as set out in the SLA and address any client queries promptly.
  • Understand client recruitment needs and collaborate with the resourcing team to develop effective strategies.
  • Manage attendance, handle holiday and absence requests, and conduct RTW interviews in line with policies.
  • Conduct regular new starter reviews and escalate any issues to senior management.


Recruitment & Process Focus

  • Coordinate recruitment efforts with the resourcing team to ensure an effective temporary workforce.
  • Deliver induction processes to ensure new starters understand their roles and receive appropriate support.
  • Handle all administrative duties accurately and efficiently, with a focus on quality.
  • Ensure all relevant client checks are completed before assigning candidates to roles.


Key Skills:

  • Minimum 1 year of account management experience.
  • Strong verbal and written communication skills.
  • Client-facing abilities with a natural aptitude for building relationships.
  • Problem-solving skills and the ability to manage expectations.
  • Attention to detail and ability to work under pressure.
  • Desirable: Knowledge of logistics or manufacturing.
  • Full UK driving licence required.


Key Behaviours:

  • High energy, enthusiasm, and drive to succeed.
  • Flexible and adaptable to varying shift patterns.
  • Innovative, results-driven, and self-motivated.
  • Team player with strong initiative and leadership skills.
  • Approachable and capable of motivating others.

If you're ready to elevate your career and join one of the UK's fastest-growing recruitment agencies, apply now for immediate consideration!


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