• Exceptional communication and customer service
• Minimum of 2 years experience

Property ManagerOur client is a prestigious organisation in the property management sector, recognised for its excellence and sought after by industry professionals. This opportunity is both rare and exciting, offering the chance to join a highly esteemed team.Roles and Responsibilities:

• Tenancy Administration:
  • Review and verify all new tenancy documents.
  • Conduct thorough pre-tenancy checks to ensure compliance and readiness.
• Central Point of Contact:
  • Serve as the main liaison for landlords, tenants, and colleagues concerning all active tenancies.
  • Deliver exceptional customer service to landlords, tenants, and internal team members.
• Financial Management:
  • Review and approve all invoices for payment within 48 hours of receipt.
• Property Visits and Reporting:
  • Perform property inspections using online software during active tenancies.
  • Provide detailed reports to landlords based on inspection outcomes.
• Legal and Compliance:
  • Ensure both landlords and tenants adhere to statutory and contractual obligations as outlined in tenancy agreements.
  • Confirm that all notices served by landlords and tenants are correct and compliant.
  • Manage the inventory report throughout the tenancy, including arranging for inventory check-out reports.
• Deposit Management:
  • Handle the lodging and return of deposits promptly and efficiently.
• Compliance and Safety:
  • Organize renewals for gas safety certificates, electrical certificates, and ensure installation of smoke and carbon monoxide alarms in compliance with legislation.
  • Manage and resolve insurance claims.
  • Address tenant and client inquiries regarding property matters.
• Collaboration and Communication:
  • Keep the Head of Tenancy Management and Lettings Office Head informed of any significant property issues.
  • Attend and actively participate in Lettings and team meetings.
  • Support team members in managing another portfolio during their absence.
• Data Management:
  • Maintain a paperless filing system, ensuring accuracy and up-to-date records.
  • Ensure accurate data entry, rectify any errors, and fill in missing information.
  • Stay updated with current lettings legislation and best practice procedures, consulting the Team Manager as necessary.

Experience and Skills:

• Minimum of 2 years’ experience in a similar role.
• A smart appearance and professional demeanor are essential.
• Strong communication skills with a customer-focused approach, maintaining high service standards.
• Ability to work well under pressure and possess excellent problem-solving skills.
• Highly organized, systematic, and able to prioritize workloads effectively.
• Discretion and an understanding of confidentiality are crucial.
• Exceptional attention to detail and accuracy.
• Ability to follow specified processes and routines in a fast-paced environment.
• Proficient in IT systems, with a good working knowledge of relevant software.

This role is ideal for a dedicated professional looking to advance their career in property management with a leading and reputable company.