Gas Repairs Team Leader

Salary: £45,111 - £47,198 per annum (plus £1,000 car allowance and excellent benefits)

Location: Walsall, West Midlands (there’s an expectation of office presence 4 days a week)

Contract: Full Time, Permanent

Closing Date: 5th February 2025

Interview Date: 14th February 2025

Are you an experienced gas professional who can lead a team of gas engineers and get the best out of people to really drive performance? Are you passionate about delivering a high-quality gas service to our customers? If so, read on!   

We have an exciting opportunity for a Gas Repairs Team Leader to join our Services (Gas and Electric) Team. You’ll be technically competent in all elements of gas (servicing, installs and repairs), but you’ll also have sound leadership skills and an understanding of and empathy for our customers. You’ll need to thrive working in a fast paced, busy environment and be able to manage and prioritise a varied workload, from managing colleagues, to responding to complaints, to solving materials queries and much, much more…

This is a fantastic opportunity to make a real positive impact on our gas engineers and performance, and the customers we support.

What do we offer in return?

• A competitive salary
• 37-hour week
• Great work life balance
• 27 days annual leave, plus Christmas shut-down
• A favourable local government pension scheme
• Annual leave purchase scheme
• A health cash plan
• Range of shopping and leisure discounts
• Flexible working opportunities

Main job responsibilities:

Ultimately, this role is about leading, managing and motivating a team of trade colleagues, to work productively, efficiently and to an excellent standard, ensuring a ‘right first-time approach’. 

You’ll be accountable for the whole teams’ and for individual team member’s performance, making sure that KPIs and SLAs are met, as well as managing contractor performance.

It’s not just about the ‘what’ though, you’ll also be accountable for ensuring your team are delivering excellent customer service, and living our values, at all times. 

You’ll be required to manage any employee relations issues within your team, including sickness, performance management, and conduct issues. 

You’ll be expected to survey a wide range of repairs and diagnose, fault find and order the repair appropriately. 

We're looking for someone who has:

• Level 2 qualification in Gas or Plumbing Level 3 with the Gas Element
• ACS accreditation to include CCN1, CEN1, CKR1, WAT1, HTR1 and CPA1
• Recent and relevant significant experience in the gas industry that demonstrates competency in all aspects of gas repairs, maintenance and installations
• Experience of leading and managing a team of multi-skilled trade colleagues, including effectively managing performance, with the ability to drive performance through people.  
• Good written and verbal communication skills, including a good level of Maths and English.  
• A sound understanding of construction health and safety, asbestos, and fire risk regulations. 
• A full driving license and the ability to travel across the whg geography

About us

At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values— Trustworthy, Respectful, Accountable, Collaborative and Excellent — guide our work and our commitment to creating an inclusive workplace where everyone can thrive.

We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2024. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition. 

We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities.

Interested in joining our team? Visit our website at #removed# to learn more and apply.