Deputy Service Manager – HomelessLOCATION:           Tower Hamlets     SALARY:                £18.02 Basic (£37,481.31 permanent equivalent)DURATION:Temp to PermHOURS:                  40 hours per week               (Monday – Friday 9am – 5pm | occasional evenings and weekend work required)  Daily Duties

• Ensure a high-quality support programme is delivered which emphasises client choice and control and meets the needs of clients and funding bodies in terms of positive outcomes.
• Ensure effective case management through case allocation, the accurate and timely maintenance of client records/databases, multi-agency working, file and case reviews and reflective practice.
• Co-ordinate an innovative, high quality support programme to achieve positive outcomes for clients emphasising client choice and control.
• Effectively manage a team of support staff in line with the organisations policies, including managing performance against organisational and contractual KPIs.
• Role model the core values of the organisations to ensure positive relationships across the service and an environment which fosters wellbeing.
• Implement all financial control measures as required to ensure the service receives all possible income and the clients are supported to pay all outstanding charges and remain debt free.
• Liaise with external agencies and internal stakeholders to establish a network of support in line with client needs to achieve strategic relevance and contractual requirements and represent the organisation at local events as required.
• Collaborate with the Chaplain to promote and facilitate the Chaplain’s involvement within the programme (where applicable).
• Support and develop support staff in their professional development and their work with clients and provide coaching and mentoring for support staff.
• Take responsibility for own personal development by developing and updating knowledge base in areas associated with the field of homelessness.
• Participate in staff recruitment and performance management processes including undertaking investigations as required for incidents, grievances and disciplinary matters as required.
• Deputise for the Service Manager in their absence.

Essential requirements

• DBS within the last 12 months (must have original copy)
• Previous experience of managing and delivering a client focussed service which undertakes holistic support needs, risk assessments and identifies appropriate support for clients.
• Previous experience of working with and providing support to vulnerable people.
• Demonstrable experience of leading and managing staff, including recruitment, development and performance management.
• Proven experience of developing innovative support programmes incorporating an understanding of stakeholder and service user involvement.
• Good working knowledge of developments in the homelessness sector including current legislation.

For more information on this role please contact Emily Rex on