Job Description - Workforce Management Team Lead

Location:

Feltham

Department: Workforce Management

Reports to: Head of Workforce Management

Direct Reports: Workforce Management Coordinators

Job Type: Full-time, Permanent (40 hours per week)

Role Overview

The Workforce Management Team Lead plays a crucial role in ensuring the efficient allocation of staffing resources to meet operational demands in a high-paced, luxury catering environment. This position requires a strategic thinker with strong leadership abilities to optimise workforce planning, maintain seamless operations, and collaborate with multiple stakeholders.

Key Responsibilities

1. Team Leadership & Development

Lead, mentor, and develop a team of Workforce Management Coordinators.
Foster a culture of continuous improvement, accountability, and teamwork.
Provide training and guidance to enhance workforce planning processes.

2. Workforce Planning & Scheduling

Oversee staff scheduling to ensure optimal coverage while maintaining operational flexibility.
Adjust workforce allocations in response to fluctuating business demands.
Ensure fair and efficient shift allocation, considering employee availability and legal regulations.

3. Timekeeping & Compliance

Monitor and manage timekeeping records, ensuring accuracy for payroll and operational planning.
Ensure compliance with UK labour laws, working time regulations, and company policies.
Maintain and enforce workforce management best practices.

4. Stakeholder Collaboration

Work closely with department heads, HR, and operations teams to anticipate staffing needs.
Act as the main point of contact for workforce-related inquiries and concerns.
Provide proactive staffing solutions to support business operations.

5. Agency & Vendor Management

Manage relationships with external staffing agencies, ensuring alignment with workforce planning needs.
Ensure agency workers meet quality standards and compliance requirements.
Monitor agency contracts and cost-effectiveness.

6. Reporting & Analysis

Generate regular reports on workforce performance, staffing trends, and key KPIs.
Use data-driven insights to recommend improvements in workforce planning.
Present findings to senior management and contribute to strategic decision-making.

7. Technology & Systems Management

Utilise workforce planning tools and software to optimise staffing processes.
Implement automation and digital solutions for improved efficiency.
Ensure accurate data entry and system updates.

Skills & Experience Required

Bachelor's degree in Human Resources, Business, Admin and secretarial or a related field.
Minimum of 3 year's experience in workforce management, with at least 1 year in a leadership role.
Strong analytical skills and proficiency in workforce planning tools (Excel, Microsoft Access, or similar).
Excellent communication and interpersonal skills to collaborate across teams.
Knowledge of UK labour laws and workforce compliance regulations.
Experience in the airline catering, hospitality, or related industry is preferred.
Strong problem-solving abilities and adaptability in a dynamic environment.

What's in It for You?

Competitive salary and benefits package.
Opportunities for career growth and professional development.
Staff meals and uniform provided.
Pension scheme and salary reviews based on performance.
Flexibility in working hours where possible.This role offers the opportunity to lead a dynamic team and make a significant impact in a fast-paced, customer-focused environment. If you have the leadership skills and workforce planning expertise to excel in this position, apply today!

INDWH