Customer Service – Data Processing

up to £25k dependent on experience

Office Based Doncaster DN6

Full Time

Role Overview

Reporting to the Support Service Supervisor you will portray and maintain a professional, attentive, helpful service to the client database.   To deliver a positive experience on all contacts made.  To represent the Company in a polite, efficient manner at all times.

Duties and Responsibilities but not limited to:-

• Dealing with all queries over email and telephone.
• Process Email orders.
• Process Transfer orders, adding on relevant supplier information and order requests.
• Check customer orders received electronically, amend where necessary and  meet set deadlines.
• Re-key any orders that were credited.
• Clarifying pricing issues.
• Deal with Batch issues.
• Advise and help customers with out of stock situations.
• Maintain a back-order report, releasing immediately on receipt of stock from suppliers.
• Filing, matching of paperwork and end of month archiving.
• Splitting and scanning of all paperwork.
• Raise Purchase Credit Requests when necessary. (PCR)
• Interaction with Operations team.
• Back copies to warehouses where applicable.
• Initial credit hold notification to finance.
• Order restrictions - processing the order while the restriction is lifted.
• Process FOC orders including additional sample requests
• Produce any necessary reports when requested by other departments
• Ensuring all training and updates to training completed.
• Adhere to Health and Safety guidelines in place
• To be flexible in working sufficient hours to ensure the needs of the Company are met.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as directed by your changing role within the organisation and the overall business objectives of the company. 

Person Specification/Competencies

Essential

• Pleasant disposition.
• Excellent telephone manner.
• Good analytical and organisational skills.
• Computer literacy in all MS office and in house order system (Full training will be given)
• Shows attention to detail, accuracy and speed.
• Good communication skills.
• Team Player
• Ability to work under pressure and to tight deadlines.
• Takes in information quickly and accurately
• Takes decisions based on a quick and accurate grasp of the facts.
• Plans own time effectively.
• Must have GCSE Grade C and above or equivalent in Maths and English.

Desirable

• At least 2 years Previous experience in a similar environment
• Educated with GCSE grade c and above

Interested in this Customer Service – Data Processing? If you feel that you possess the relevant skills and experience then please send your cv by return.

INDLS