We're recruiting for a dedicated Housing Administrator who is eager to contribute to a not-for-profit organisation in Birmingham. The ideal candidate will thrive in a secretarial and business support role and demonstrate a commitment to supporting the local community.

Client Details

Our client is a mid-sized, not-for-profit organisation committed to providing affordable housing in the Birmingham area seeking a Housing Administrator. They strive to make a genuine difference in the community by offering housing assistance and support to those in need.

Description

• Contribute to the delivery of excellent customer service as a Housing Administrator.
• Review lettings, waiting list (supported housing) and voids by doing monthly audits and feedback to management team on non-compliances.
• You will contribute to our performance targets by chasing tenants for late rent, dealing with anti-social behaviour complaints, dealing with tenants' complaints, letting our homes quickly, and the effective management of the homes and tenants you have.
• Complete telephone assessments for accommodation for general needs and support.
• To deputise for Housing Officers when required.
• To support the Housing Service Manager and Property Service Manager to provide administrational duties for the department (i.e. Minute taking, filing, scanning, CORE, LA Nominations, Supported Returns etc.)
• To report any suspicions of safeguarding issues relating to customers to in line with the relevant policy.
• To attend any training courses which are deemed necessary to the fulfilment of the job
• To take reasonable care that there is no unauthorised loss or disclosure of personal data or a breach of confidentiality in accordance with the provisions of the Data Protections Act.
• To frank outgoing post.
• Suggest innovative ways of moving forward in how administration is dealt with.

Profile

Essential:

• GCSE's English and maths C and above
• Good IT skills and know how to use word, excel and email
• Experience in Customer service roles or a willingness to learn (E learning options available)
• Attention to detail
• Experience of achieving targets and results

Desirable:

• Experience of working in social housing
• Full driving licence and access to a car
• Comprehensive knowledge of the Housing/Building Sector
• Experience of interviewing and negotiating with customers
• Knowledge of welfare and Housing Benefits
• Experience of minute taking

Job Offer

• Pension Scheme - CARE Defined Benefit Scheme
• Mileage payments for work-related journeys
• Opportunity to complete CIH H

Apply for this role in Birmingham and contribute to a growing and reputable housing association.