Do you have a strong background in handling export shipments from start to finish? Do you specialise in working with AOG, time critical and express shipments?

My client is seeking an experienced Express / Time Critical Freight Forwarder for their Feltham-based company, specialising in multi-modal freight forwarding, particularly within exports. The successful candidate will coordinator multi-modal AOG & express shipments, ensuring customs compliance whilst providing first class customer service at all times. This is an office-based, Monday-Friday position, working either from 8am-5pm or 7am-4pm.

Key Responsibilities:

• Coordinate multi-modal express and time critical export shipments.
• Manage invoicing and ensure profitability.
• Ensure Customs Compliance.
• Resolve HMRC queries, minimizing duty/tax liability.
• Manage the operational email inbox and procedural workflows for consignments.
• Address and resolve operational issues and customer service concerns.
• Ensure timely and accurate sales invoicing and job costing.
• Process export documents and submit Customs Entry Declarations.
• Build and maintain internal and external relationships.

Key Requirements:

• Multi-modal export experience (air & road).
• Excellent communication and organisational skills.
• Strong knowledge of AOG/NFO & Express logistics.
• Proficient in HMRC Customs Procedures, including Entry submission for Exports/Imports.
• Confident with computer applications, including Excel, CRM databases, and BoxTop (or similar).
• Customer-focused with the ability to build strong relationships.
• Ability to thrive in a target-driven environment.

Package & Salary:

• Salary of £35,000 - £40,000 + bonus!
• Company bonus scheme paid out twice per year (summer & Christmas time)
• Flexi working - choice of start time between 7-8am
• Dress down Fridays
• 25 days holiday + bank holidays
• Healthcare plan with access to consultations with doctors, dentists & other healthcare professionals
• Staff parking