Customer Service Advisor - Inbound

Medical Care Industry

Little Hampton

£22,585 plus Benefits

All Training given

Revolution Recruitment Resources Ltd is recruiting for an inbound Customer Service Representative for a pharmaceutical Prescritpion company based in Crawley.

This company is an independent family run business that have been providing free prescription deliveries for over 40 years. They proudly work alongside the NHS for Stoma Care, Diabetes, Bladder & Bowel Management.

About the role

The role of Customer Service Advisor predominantly focuses on telephonesupport for patients, healthcare professionals and suppliers. You will be makingsure that orders are fulfilled correctly and any queries are dealt with in aprofessional and courteous manner.

Key Responsibilities (including but not limited to):

• Processing orders on the phone for Nurses and Patients
• Managing queries relating to orders, products or other services
• Investigating any delays or delivery issues
• Working with the warehouse ensure all orders are processed on time.

About the candidate

The ideal candidate will have a strong understanding of working within acustomer services environment, ideally via the phone. They will also need tohave an interest in working within the Medical/NHS industry.

Requirements:

• Effective Telephone and communication skills
• Has an empathetic ear and can communicate with people on all levels
• Excellent verbal and written communications
• Confidence with new technologies
• A problem solver
• Self-motivated and enjoys working within a team
• Can manage and priorities a wide variety of urgent tasks

Benefits:
• Casual dress code
• Company events
• On-site parking
• Sick Pay after Probation
• Supportive and Vibrant office environmentSchedule:
• 8 hour shift with a 30 minute lunch break
• Monday to Friday
• No weekends

If you feel you are a strong candidate for this role, please apply with your CV and a member of our team shall be in touch.