We are recruiting for a number of onsite AV support positions based on client sites within Central London. These positions are working within well established onsite AV teams,

AV Support Technician - £35,000 to £42,000

Responsibilities include -

• Report into client stakeholder on a day-to-day basis.
• Oversee and manage AV / UC systems on a day-to-day basis.
• Provide real time in room support for AV / UC related issues.
• Ensure incidents / tickets are logged via site protocol and resolved within SLA.
• Fault handling and ownership of all AV related tickets through to resolution.
• Locate faults or problems and provide solutions on a first /second line basis.
• Ability to provide systems work around in the event of failures.
• Work with proAV off site help desk and 3rd parties as required to resolve incidents and management of RMAs.

AV Operations Coordinator - £30,000 to £35,000

Responsibilities include -

• Assisting Operations Team build the weekly Rota
• Onboarding: Onboarding of badged (CW) resources
• Requesting and scheduling additional resources
• Invoicing
• Cost-centre reconciliation
• Manual invoicing process ownership
• Chasing up and escalating aged debt
• Collecting and sending all information necessary for Monthly Billing
• Requesting quotes for travel and confirming cost centres
• Arranging purchase orders for suppliers
• Collecting/validating engineers expenses following international travel