The Renaissance London Heathrow is part of the Arora Group. Our company is focused on our people, promoting diversity and friendly work environment. With more than 70 languages spoken, we created a culture of excellence for all our employees.

Reception Manager
£28,129 per annum

Join Our Team as a Reception Manager!

We treat our people like family and our guests like royalty!

Are you passionate about providing exceptional guest experiences? We are seeking a dedicated Reception Manager who will represent our brand by exceeding our guests' expectations.

What We Are Looking For:

• Previous experience as a Reception Manager or Supervisor in a hotel is beneficial but not essential.
• A passion for delivering outstanding service and ensuring smooth check-in and check-out processes.
• A strong commitment to maintaining brand standards and enhancing guest satisfaction.
• Excellent leadership skills with a focus on developing and motivating the reception team.
• The ability to stay calm and composed during busy periods and challenging situations.
• Proficiency in Microsoft Office and experience with reservation systems such as Opera, MARSHA, or OnQ.

What We Offer:

Our Reception Managers receive an excellent range of company benefits, including:

• Competitive salary
• 28 days paid holiday, increasing by an additional 5 days after 5 years of service
• Discounted hotel room rates across our hotels for you, your friends, and family
• Fantastic training and development opportunities
• Complimentary uniform and dry cleaning services
• Free meals and unlimited hot beverages while on shift
• Pension plan
• Unmatched career progression prospects

If you are ready to take the next step in your career and become our new Reception Manager, apply now!