Claims Administrator

Monday-Friday 8:30am-5:00pm

Salary up to £26,000

Bolton

We are looking to recruit a Claims Administrator within our TPA team, based in our Bristol office on a hybrid basis.

The role involves providing first class customer service to our customers, clients and colleagues, ensuring that all claims are pro-actively managed to conclusion; ensuring client specific service level criteria is met. You will also act as a point of contact for client / customer queries and owning issues through to their satisfactory conclusion.

Key Skills:

* Excellent degree of knowledge of property related claims and principles

* Excellent communication skills, both oral and written, including telephone manner

* High degree of IT competency and literacy, with the ability to understand and operate internal bespoke systems quickly

* Demonstrate personal and professional integrity and lead by example

* Good organisation / time management skills

* Ability to work and contribute positively as part of a team and in isolation

* Ability to work accurately under pressure, adhering to deadlines and service standards

* Ability to use your own initiative and have a positive / enthusiastic attitude

* Attention to detail and accuracy of information

* Minimum 2 years administration experience

The role involves:

* To demonstrate a high level of technical quality and service delivery

* To provide exceptional customer service at all times

* To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions

* To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact

* To promote and support the TCF principles

* To ensure adherence to contractual/Client SLA's and KPI's

The Package:

* Competitive salary

* Enhanced contributory pension

* Performance related bonus

* Flexible benefits

* Enhanced family leave

* Electric car scheme

* Voluntary benefits schemes

* Birthday holiday

* Share purchase scheme with interest free loans

Hours of work:

* Standard working week is 35 hours, Monday to Friday with flexibility to work from home / office